DIY Trobleshooting Techniques

  • Confirm you are connected to correct WIFI or ethernet cord is connected correctly.
  • Run a Speed Test/ Confirm Internet is working.
  • Clear Browser Cache and Cookies.
  • How many tabs to do you have running? Close all tabs that are not in use.
  • How many other programs are running? Close all programs that are not in use.
  • Eliminate Complications, are your browser customizations complicating things? Try Guest Mode.
  • Refresh Broswer
  • Test link on additional Web Broswer, such as Chrome, Firefox, or Edge.
  • Closing and reopening the program/ Web browser/ application.
  • When all else fails, restarting the computer is a good thing to try. This can solve a lot of basic issues you may experience with your computer.

    • Continue

Before submitting a ticket please look over the DIY Troubshooting Techniques

  • You can create an account to review and track status of all created tickets, please create account here.

Submitting a perfect ticket

Keep good documentation as you come across issues, this will help communicate what the issue is.

  • Identify what is happening.
  • Copy and paste URL and insert into the description (The URL is the web address at the top).
  • Make note of what you were doing when issue occured.
  • Attach a screenshot.

Also make sure to add a due date if urgent

How to take a screenshot

Taking a screenshot can help us determine what the issue looks like, please click here to learn how to take a screenshot.

Write down your steps

Once you start troubleshooting, you may want to write down each step you take. This way, you'll be able to remember exactly what you've done and can avoid repeating the same mistakes.

Make sure you are using correct Username and Password

Please verify you are using correct username/ email or password within the site module. You can always reset password within the site module you are using.

Southwest Indigenous Database Portal

As we enter a data revolution, remember nobody knows your data as well as you do. So, with a data sharing agreement and at no cost to your program or community, this service is available to all the IHS Albuquerque Area tribal communities’ public health -related programs.

AASTEC

Established in September 2006, AASTEC’s mission is to collaborate with the 27 American Indian Tribes in the Albuquerque Area to provide high quality health research, surveillance and training to improve the quality of life of American Indians.

AAIHB

Albuquerque Area Indian Health Board, Inc. (AAIHB) is an Indian owned and operated non-profit organization that serves tribal communities in New Mexico, southern Colorado and Texas.